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Sponsored Support

Sponsored Support has been designed specifically for our Enterprise Support customers, this unique service allows our Enterprise Support customers to commission feature development within the Aspose product range.

We build our product roadmap based on feedback and requests from our customers, this is a very democratic process - the more customers that request a feature, the higher up that feature will appear on our product development roadmap. Although fair, this unfortunately this means that from time to time features requested by Enterprise customers will not be given the priority and importance that these organisations need them to have, purely down to the niche requirements of your functionality.

Sponsored Support enables Enterprise Support customers to engage directly with the Aspose Product Management team to commission the tailored inclusion and delivery of their exact requirements into our products.

Sponsored Support is our most comprehensive support package, allowing Enterprises to get exactly what they need from the Aspose product range.

Sponsored Support Benefits
To give Enterprise level customers the best possible service Sponsored Support includes the following benefits:

  • Discuss your needs and requirements with our Product Managers
    Is your organisations request already on our product roadmap but with low priority or is the scenario unique to your organization?Sponsor the development and you can have it anyway.
  • Request feature development
    Work directly with the Aspose Product Management team to define your needs and requirements.
  • Feature specification production
    An Aspose Product Manager produces a feature specification document to capture your requirements to the letter.
  • Project plan
    Our Product Managers set a delivery schedule to meet your internal deadlines.
  • Regular updates
    Receive regular progress updates as well as Beta releases of the developed features to ensure progress matches expectations.
  • Functionality delivery
    Receive functionality as an interim build: no need to wait for normal product release cycles.
  • Acceptance testing
    We want to make sure our customers are 100% satisfied. The acceptance testing phase makes sure customers only sign-off on the delivery once they are happy with the delivered software.
    Raise any issues you find with the delivered software directly in the Aspose Enterprise Support Issue Tracking system which provides a clear and open communication channel for issues.

Availability
Sponsored Support is only available to Enterprise Support customers.

Pricing
Each piece of requested functionality is unique so it is difficult for us to estimate even an indicative price at this stage. Please contact us to arrange a discussion with one of our Product Managers to explore your requirements and give you an estimated project cost.

Conditions
The Sponsored Support service gives Enterprise Support customers the opportunity to commission functionality development directly within the Aspose product range. This does not mean that the customer owns the new functionality or the code associated with it. Functionality developed under Sponsored Support is likely to eventually be rolled into the standard Aspose products and released all customers. The Sponsored Support service should be viewed as a route to accelerate functionality development within the Aspose products, not a way to own or claim rights to the developed functionality.