| All support is subject to fair usage: all our users are equal. Attempts to jump ahead in the queue are discouraged. All support is managed through the support forums. Any attempts to "fast track" your support request (e.g. calling our Sales telephone lines or directly emailing an Aspose Team member) will only slow your request down. By using our forums you are in direct contact with the developers who will be dealing with your issues. We make no promises about when we will be able to get back to you, or when we will have a solution or answer to your question, but we pride ourselves on being reactive. We work hard to respond to our customers as quickly as possible. No estimations on when a fix can/will be delivered will be given at any point, if an estimated date is supplied then this cannot be guaranteed and should not be relied upon when making internal plans. Hotfixes and new features, when they are the outcome of a request, are only built on the current version of a product. You get free support without a subscription but not software updates. Free support has worked well for us for many years, so it is unlikely that we will change it but we maintain the right to do so at any time, without notice. |