Corporate - Purchase

purchase policies

Different companies have different needs. For this reason, we offer a variety of license and support options. We also offer subscriptions for software updates so that you always have the latest version of your software.

On this page you will find links to a number of our general policies and practices that answer your questions about how to evaluate and purchase our products, and the support we offer.

Licensing
Subscriptions
  • Subscriptions - subscriptions give you access to software updates, security fixes and new features.
  • Renewing a subscription - information about how and when to renew a subscription.
  • Subscription FAQs - answers to the most commonly asked questions about subscriptions.
Discounts and Refunds
  • Discounts - describes how we apply discounts and how you can get one.
  • Refunds - we do everything we can to help you make the right decision before you buy to avoid refund requests.
Special Offers
  • There are currently no specials for Aspose products. Please be sure to check out our discount options for extra savings opportunities. If you need additional assistance then please visit with our sales team.
Shipping
  • Shipping - all our software is downloaded online, there is no physical product to ship.
Support
  • Support options - as well as free support, Aspose offers different types of support contracts tailored for different types of organisations.
  • Free support - available to all our users, free support is our basic support option and is managed through our forums.
  • Priority support - what our paid for Priority Support offering includes and who would benefit from it.
  • Enterprise support - our Enterprise level support for Enterprise customers.
  • Sponsored support - commission product enhancements directly with Aspose.
  • Support FAQs - answers to the most commonly asked questions about how support works.
License Changes
Payments and Pricing
  • Payment methods - lists our bank information, forms of payment, and which currencies we accept.
  • Anti fraud measures - we protect ourselves from fraud by contacting the purchaser before releasing a licence.
  • Tax issues - explains issues such as W-9 form, VAT, GST, etc.
  • Australian customers - payment instructions specific for Australian customers.
  • Subscribe for updates - how to ensure that you always have the latest version of your product.
  • Upgrades explained - explanation of what Aspose considers an upgrade and how to order one.
  • Competitive upgrade - how to upgrade from a competitor product to an Aspose product.
  • Pricing disclaimer - Aspose reserves the right to change pricing but we try to keep all our channels up-to-date.
Discontinued and Merged Products
Miscellaneous
  • Paperless policy - Aspose acts responsibly where possible to avoid any negative environmental impact.