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Aspose conversion destroys control elements in templates

Last post 08-31-2011, 2:48 AM by aspose.notifier. 20 replies.
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  •  04-27-2011, 6:51 AM 299438

    Aspose conversion destroys control elements in templates .NET

    Hello!

    We have an application that uses Aspose.words for mail merge. Lately, we have discovered a defect that relates to content control elements (input controls from the developer tab on ribbon in Word 2010). These become unusable after the document is converted by Aspose. 

    In particular, in converted document I am unable to make a selection in a picklist control. I can still see the values but the selection is not possible.

    Did anyone experienced this problem?
    Filed under: aspose words issue;Content Controls
     

  •  04-27-2011, 9:48 AM 299504 in reply to 299438

    Re: Aspose conversion destroys control elements in templates

    Hi Poul,

     

    Thanks for your request. Could you please attach your document here for testing? We will check the issue and provide you more information.

     

    Best regards, 

    Alexey Noskov
    Developer/Technical Support
    Aspose Auckland Team
     

  •  04-27-2011, 11:48 AM 299524 in reply to 299504

    Re: Aspose conversion destroys control elements in templates

    Attachment: Present (inaccessible)
    Hi Alexey,

    Thank you for the reply.

    Here is the document I've made for a quick test.

    Regards
    Poul
     

  •  04-27-2011, 6:55 PM 299579 in reply to 299524

    Re: Aspose conversion destroys control elements in templates

    Hello,

    Thank you for your request.
    I managed to reproduce your problem on my side.
    I created a appropreate issue in our defect database.
    Once the problem is solved, we will notify you immediately.

    Kind regards,

    Viktor Kazmiruk
    Technical Support
    Aspose Auckland Team
     

  •  04-28-2011, 5:12 AM 299680 in reply to 299579

    Re: Aspose conversion destroys control elements in templates

    Hey

    (from same team as orignal poster)

    Since it is confirmed that the bug is realted to Apose we have to rely on your hot fix. This issue is higly cirtical since we have go-live monday (02. may). Since aprox 800-1000 leters are generated daily through Aspose and almost every single document contains a word picklist it will have a server impact on productivity for end-users since the users must manually delete the malfunctioning control and replace it with plain text. So we would really approciate an ETA on a fix for this issue so that we can report back to the business for a temporary workaround.

    Best regards
     
    Anders Reinholdt Jacobsen
    Manager | Mobile: +45 2272 0249
    Netcompany - IT and business consulting
    www.netcompany.com

     

  •  04-28-2011, 8:07 AM 299727 in reply to 299680

    Re: Aspose conversion destroys control elements in templates

    Hi

     

    Thanks for your request. Unfortunately, I cannot provide you an estimate at the moment. Our developers will analyze the problem and then I will be able to provide you information regarding the issue. We will keep you informed regarding status of the issue and let you know once it is resolved.

     

    Best regards,

    Alexey Noskov
    Developer/Technical Support
    Aspose Auckland Team
     

  •  05-17-2011, 6:39 AM 303955 in reply to 299727

    Re: Aspose conversion destroys control elements in templates

    Hey

    Any progress in this matter? We are really suffering from this problem but are pretty stocked since we rely on 3. party code here :-(

    Looking forward to get an update

    Best regards
    Anders
     

  •  05-17-2011, 11:46 AM 304052 in reply to 303955

    Re: Aspose conversion destroys control elements in templates

    Hi

     

    Thanks for your request. Unfortunately, this issue is still unresolved and currently, it is difficult to provide you any reliable estimate regarding this. I added your request to my monthly report, so its priority will be increased. We will be sure to inform you of any developments regarding this problem.

     

    Best regards,

    Andrey Noskov
    Developer/Technical Support
    Aspose Auckland Team
     

  •  06-10-2011, 6:42 AM 309927 in reply to 304052

    Re: Aspose conversion destroys control elements in templates

    Hey

    We have now waited 6 weeks for this fix and it has caused the business of our customer 100 of hours of lost productivity and have yet to here any concrete feedback on this matter. We are standing in a cross-road where we have to determine whether to keep waiting for your fix or rewrite our code to to use another 3. party provider or do this our-self.

    But since we use a OEM license of Aspose which is part of our own 3. party product the decision is a hard one.

    Can you give a update on this issue or are you using the product in a way that make a fix for this impossible? 

    Best Regards
    Anders Reinholdt Jacobsen
    Netcompany
     

  •  06-10-2011, 7:20 AM 309950 in reply to 309927

    Re: Aspose conversion destroys control elements in templates

    Hi

     

    Thanks for your request. I really apologize for inconvenience. The issue is currently in a queue for analysis. I asked the responsible developer to analyze the issue shortly. Once analyze is complete, we will be able to provide you more information regarding the issue.

    One more time sorry for inconvenience.

     

    Best regards, 

    Alexey Noskov
    Developer/Technical Support
    Aspose Auckland Team
     

  •  06-14-2011, 6:19 AM 310452 in reply to 309950

    Re: Aspose conversion destroys control elements in templates

    Hey

    OK - we are really looking forward to here the result of the analysis.

    Best regards
    Anders
     

  •  08-08-2011, 8:10 AM 321040 in reply to 310452

    Re: Aspose conversion destroys control elements in templates

    Hey

    This is seriously not very convincing. It is now (again) almost a month ago you promised a follow-up on this almost 4 month old business critical issue.Can you please provide an update on this matter or at least conclude that you can (or will) solve this bug? We have to go with another product soon since the business cannot go on with a solution where mail merge is corrupting their letters

    Med venlig hilsen / Best regards
     
    Anders Reinholdt Jacobsen
    Manager | Mobile: +45 2272 0249 (Direct)
    Netcompany - IT and business consulting
    Christiansgade 24A, 1. sal
    DK-8000 Århus C
     

  •  08-09-2011, 3:50 AM 321268 in reply to 321040

    Re: Aspose conversion destroys control elements in templates

    Hi

     

    Thanks for your request and sorry for inconvenience. We will investigate the issue and provide you more information shortly. Please expect a reply in few days.

     

    Best regards,

    Alexey Noskov
    Developer/Technical Support
    Aspose Auckland Team
     

  •  08-15-2011, 11:04 PM 322412 in reply to 321040

    Re: Aspose conversion destroys control elements in templates

    Hello Anders,

    I apologize for the time it took our team to analyze this issue, but as a make up for this and as a late reward for your patience, I have went ahead and fixed the problem right after analysis. So please download the new release at the end of this month.

    Again, pleas accept my apologies for 4 month wait, and let me know if you have any other problems.


    With best regards,
    Denis.

    Aspose.Words
    Document Conversions Team Leader
     

  •  08-16-2011, 3:00 AM 322478 in reply to 322412

    Re: Aspose conversion destroys control elements in templates

    Hey

    Great news - and thanks for enhancing my level of patience :)

    Is there any chance to get the fixed dll's for testing? As mentioned before the business is bleeding so a fast test and feedback to business is (and has always been) critical?

    Looking forward to hear from you

    Best regards
    Anders Jacobsen
     
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