Hello,
Dear ASPOSE support,
Could you take into account this request please. It's a blocking issue for this application.
Best regards,<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
Raphaël BERTOLINO
Phone: +33 (0)5.61.18.58.45
Mailto: raphael.bertolino.external@airbus.com
Hi Raphaël,
I
have tested the scenario and I am able to reproduce the same problem. For the
sake of correction, I have logged it in our issue tracking system as PDFNEWNET-38505. We
will investigate this issue in details and will keep you updated on the status
of a correction. <o:p></o:p>
We apologize for your inconvenience.
Hi Raphaël,
Dear support team,
Thanks for your feedback.
Could you please raise the priority because we need the correction ASAP.
Many thanks for your help.
Best regards,<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
Raphaël BERTOLINO
Phone: +33 (0)5.61.18.58.45
Hi Raphaël,
Hi Raphaël,
Dear support,
You're right when you say that you are in line with the PDF specifications.
In fact, in our case, there is a problem with Adobe Acrobat reader 11 (and only this version) and when the document is signed (certification signature). If the objects 25 and 28 are not used AND not declared as free in the XREF table, the document is considered by Adobe reader (version 11) as corrupted.
We have openned a ticket on Abobe support too.
Are you aware of this issue? Could you just force the objects 25 and 28 as free if they are not used?
Best regards,<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
Raphaël BERTOLINO
Subcontractor for Airbus Sell & Support – ICA2
Phone: +33 (0)5.61.18.58.45
Mailto: raphael.bertolino.external@airbus.com
Hi Raphaël,
Dear Support team,
I have a complement of information.
In fact, the issue is not about non-declared objects but about the use of mutiple under-sectios in the initial reference table. The generated document does not respect the section 7.5.4 of the PDF norm. Like explained in this section :
The table comprises one or more cross-reference sections. Initially, the entire table consists of a single section (or two sections if the file is linearized; see Annex F). One additional section shall be added each time the file is incrementally updated (see 7.5.6, "Incremental Updates"). <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Each cross-reference section shall begin with a line containing the keyword xref. Following this line shall be one or more cross-reference subsections, which may appear in any order. For a file that has never been incrementally updated, the cross-reference section shall contain only one subsection, whose object numbering begins at 0. |
This is the root cause of our issue on lasts Acrobat Reader versions.
Could you fix it, please?
Best regards,
Raphaël BERTOLINO
Subcontractor for Sell & Support – ICST
Phone: +33 (0)5.61.18.58.45
Hi Raphaël,
Dear support team,
Can you tell me when the issue will be corrected and available?
Many thanks in advance.
<!–[if gte mso 9]>
<w:WordDocument>
<w:View>Normal</w:View>
<w:Zoom>0</w:Zoom>
<w:TrackMoves/>
<w:TrackFormatting/>
<w:PunctuationKerning/>
<w:ValidateAgainstSchemas/>
<w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid>
<w:IgnoreMixedContent>false</w:IgnoreMixedContent>
<w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText>
<w:DoNotPromoteQF/>
<w:LidThemeOther>EN-GB</w:LidThemeOther>
<w:LidThemeAsian>X-NONE</w:LidThemeAsian>
<w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript>
<w:Compatibility>
<w:BreakWrappedTables/>
<w:SnapToGridInCell/>
<w:WrapTextWithPunct/>
<w:UseAsianBreakRules/>
<w:DontGrowAutofit/>
<w:SplitPgBreakAndParaMark/>
<w:EnableOpenTypeKerning/>
<w:DontFlipMirrorIndents/>
<w:OverrideTableStyleHps/>
</w:Compatibility>
<w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel>
<m:mathPr>
<m:mathFont m:val=“Cambria Math”/>
<m:brkBin m:val=“before”/>
<m:brkBinSub m:val=“–”/>
<m:smallFrac m:val=“off”/>
<m:dispDef/>
<m:lMargin m:val=“0”/>
<m:rMargin m:val=“0”/>
<m:defJc m:val=“centerGroup”/>
<m:wrapIndent m:val=“1440”/>
<m:intLim m:val=“subSup”/>
<m:naryLim m:val=“undOvr”/>
</m:mathPr></w:WordDocument>
<![endif]–><span style=“font-family:“Arial”,“sans-serif”;
color:#1F497D;mso-fareast-language:EN-GB”>Best regards,<span style=“font-family:“Times New Roman”,“serif”;
color:#1F497D;mso-fareast-language:EN-GB”> <span style=“font-family:“Arial”,“sans-serif”;
color:#1F497D;mso-fareast-language:EN-GB”><span style=“font-size:10.0pt;
font-family:“Arial”,“sans-serif”;color:#595959;mso-fareast-language:EN-GB”>
Raphaël
BERTOLINO<span style=“font-size:10.0pt;font-family:“Arial”,“sans-serif”;color:#595959;
mso-fareast-language:EN-GB”>
Subcontractor for ICA2<span style=“font-size:10.0pt;
font-family:“Arial”,“sans-serif”;color:#595959;mso-fareast-language:EN-GB”>
<span style=“font-size:10.0pt;
font-family:“Arial”,“sans-serif”;color:#595959;mso-fareast-language:EN-GB”>Phone:
+33 (0)5.61.18.58.45<span style=“font-size:10.0pt;
font-family:“Arial”,“sans-serif”;color:#595959;mso-fareast-language:EN-GB”>
Mailto:
<span style=“font-size:10.0pt;font-family:“Arial”,“sans-serif”;
color:#4F81BD;mso-fareast-language:EN-GB”>raphael.bertolino.external@airbus.com
Hi Raphaël,
Dear Support team,
Is it possible to have a status on this subject? When will it be available?
Many thanks.
Raphaël
Hi Raphael,
Dear Support team,
Is it possible to have a status on this subject? When will it be available?
Many thanks.
Raphaël
Hi Raphaël,
Hello Support Team,
could you please give me some news about this topic ?
Best regards
Daniel STEPHAN
Airbus
Hi Daniel,