Hello,
We are now 16 months from the original report of this problem. I've pasted below a summary of the correspondence we have had from you about this. When can we expect a fix for this? Thanks.
Bill
From 04/01/09:
Hi,
I’ve tested the scenario and I am able to notice the same problem. We are looking into the details of this problem, and will keep you updated with the status of correction. Your patience is highly appreciated in this regard.
Nayyer Shahbaz
From 04/02/09:
Hi Bill,
Thanks for your inquiry.
I am a developer of aspose pdf team who is in charge of this issue. I am afraid it is a known issue that 'exact' row height is not supported yet. We are working on it and plan to support this feature in our next release. It needs aspose words team's cooperation and it is a time expensive job. We will implement it in about two months. Sorry for inconvenience.
Best regards.
Hans Zhang
From 07/03/09:
Hi,
Sorry for the delay, the new release will take more time to publish. Please wait for some few days.
Thanks for your patience.
Alex Li
From 07/23/09:
Hi,
We will publish the new version at the end of this month, Please wait for a few days .
Thanks
Alex Li
From 08/21/09:
Hello,
In new release, we don't support 'exactly' row height yet, it is not easy issue, we need more time to work on it. I will ask Hans to give you more details.
Thanks for your patience.
Alex Li
From 08/25/09:
Hi Bill,
Sorry for disappointing you as we have postponed the solution so many times. And we didn't offer the ETA carefully. As we were sidetracked by some emergent issues several months before. Anyhow, it is our fault to make you waiting and haven't update you with the status in time.
I have heightened your issue with top priority and it will be resolved in September. We will ask for Aspose Words team's to publish a hotfix then as we need their cooperation to complete the solution.
Best regards.
Hans Zhang
From 10/09/09:
Hello Bill,
Our development team is working hard to get this issue resolved, but I’m afraid, still this feature is not fully supported because it’s quite hard and time demanding feature. We still need 2 weeks time frame to get it resolved.
I know you already have waited quite long, but still we request you to spare us little more time. I hope you would understand the circumstances.
We are really sorry for the inconvenience that you’ve been facing in this regard.
Nayyer Shahbaz
From 11/3/09:
Hello Bill,
I've discussed the issue with our development team. In fact we've been able to figure out the way on how to get this issue resolved, but I'm afraid there have been some mistake in initial estimation regarding its ETA. We were not aware about the fact that its rectification would get such difficult. With a very heavy heart, I’m sorry to inform you that we can't support this feature in short time and we can't provide exact ETA currently.
Whereas concerning to your query over Aspose.Words, I’m moving this query to Aspose.Words forum and I believe the team taking care of that product would be in better position to answer your query.
Once again we apologize for your inconvenience.
Nayyer Shahbaz
From 02/19/10:
Hello Bill,
I'm sorry to inform you that the issue is not yet resolved and our development team is still working to get it fixed. I know you've been waiting for long time to get this issue fixed, but still we would request you to allow us some more time. Please accept our humble apologies for such inconvenience.
Nayyer Shahbaz
