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technical help required

Last post 01-23-2008, 10:07 PM by iret. 2 replies.
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  •  01-23-2008, 2:34 PM 110154

    technical help required

    We are facing some problems with the aspose software we have bought. Please identify a technical resource that we can hold an audio conference. We have tried to post on forums and also sent some mails however we are not satisfied with the kind of support we received. Can you please give us the number and a feasible time to call. The problem is getting very critical as our software has gone in production.
    Order ID: 070606161931
    Order Date: 6/6/2007


    This message was posted using Email2Forum by Merit.
     
  •  01-23-2008, 2:37 PM 110155 in reply to 110154

    Re: technical help required

    Hello,

    I am sorry that you have experienced some technical problems. I have posted your email in the forums and will also notify my bosses to look into this matter. At the moment, we do not offer any technical help over the phone. The Aspose.Workflow developers have this contact page: http://www.aspose.com/Wiki/default.aspx/Aspose.Corporate/ContactGuangzhou.html. We also offer live support so maybe once you get in contact with the developers, they can arrange with you a time to either chat via instant messenger or live support.

    We will keep an eye on this post and make sure that your problem is corrected. Thank you for your patience.


    Merit Cooper
    Sales, Aspose
    Texas Team
     
  •  01-23-2008, 10:07 PM 110177 in reply to 110154

    Re: technical help required

    Hello, ahsanbug,

    First, I would like to apologize for any delays and inconvenience of you. It will never happen again.

    Second, I have checked your posts in the forum. They are replied. Did you check the reply. How's the status. Please let me know your problem is fixed or not.

    http://www.aspose.com/Community/Forums/thread/106689/Oracle-Exception-while-creating-updating-process-instance.aspx

    http://www.aspose.com/Community/Forums/thread/103892/Disposing-the-EngineManager-and-description-of-locking-mechanism.aspx

    Please ping me on the MSN: guangzhou$aspose.com, for any issues.

    Thanks

     


    Team Lead
    Aspose Guangzhou Team
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