FAQs |
New Releases, Upgrades and Fixes |
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Technical Support |
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Licensing |
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New Releases, Upgrades and Fixes |
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| Subscribe to the Aspose.Pdf Blog to receive news about latest releases, hints and tips and other useful posts from the developers of Aspose.Pdf. |
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If you purchased a license for Aspose.Pdf, it means you have a 1-year subscription for free upgrades to any new Aspose.Pdf version that comes out. Any Aspose.Pdf version released before the subscription expiry date - you can just download and use it.
If you want to check when your subscription expires, open the license file in Notepad (but take care not to modify and save the license file or it will no longer work) and see the SubscriptionExpiry field. |
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Technical Support |
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Yes, we provide unlimited free technical support for all users of our products including customers and evaluation.
The main avenue for technical support is the Support Forums. Post your questions and they will be answered quickly, but take time zones into consideration when expecting an answer. |
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In order to help us solve your issues quicker, please follow these simple rules:
- Make sure you use the latest Aspose.Pdf before reporting the issue, see Aspose.Pdf Blog to find out about latest version.
- Browse through this FAQ, the Support Forum and the Aspose.Pdf Documentation before reporting the issue. Maybe your question was already answered.
- If it still does not help, attach the original document (before processed by Aspose.Pdf) and a fragment of your code that causes the problem. If you need to attach multiple files, zip them.
- Report one issue per thread. If you have another issue, report it in a separate thread.
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| Yes, it is safe. Your attachments can be downloaded only by you and Aspose staff. |
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Licensing |
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| This is an evaluation message inserted automatically when using Aspose.Pdf in evaluation mode (e.g. without a license). To remove the message, you need to buy a license and apply it programmatically before instantiating the Document object. You can also request a free 30-days temporary license to evaluate Aspose.Pdf without the message. |
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- Copy the license file into the folder that contains assemblies of your project or include the license file as an embedded resource into your project.
- Create an object of the Aspose.Pdf.License class and call the SetLicense method passing only the file name of the license file without path:
[C#]
Aspose.Pdf.License license = new Aspose.Pdf.License();
license.SetLicense("Aspose.Pdf.lic");
For more information about licensing see Aspose.Pdf Documentation, Getting Started, Licensing section. |
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- Make sure your call to SetLicense gets executed. Step through in the debugger.
- Make sure your code does not catch and silence an exception thrown by Aspose.Pdf licensing code. For example, Aspose.Pdf will throw if it cannot find the license.
- Make sure the input documents do not already have the evaluation message. Aspose.Pdf does not delete existing evaluation messages.
- Make sure SetLicense is executed before you instantiate any Document object.
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