FAQs |
New Releases, Upgrades and Fixes |
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Technical Support |
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Licensing |
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New Releases, Upgrades and Fixes |
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| Subscribe to the Aspose.Metafiles Blog to receive news about latest releases, hints and tips and other useful posts from the developers of Aspose.Metafiles. |
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If you purchased a license for Aspose.Metafiles, it means you have a 1-year subscription for free upgrades to any new Aspose.Metafiles version that comes out. Any Aspose.Metafiles version released before the subscription expiry date - you can just download and use it.
If you want to check when your subscription expires, open the license file in Notepad (but take care not to modify and save the license file or it will no longer work) and see the SubscriptionExpiry field. |
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Technical Support |
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Yes, we provide unlimited free technical support for all users of our products including customers and evaluation.
The main avenue for technical support is the Support Forums. Post your questions and they will be answered quickly, but take time zones into consideration when expecting an answer. |
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In order to help us solve your issues quicker, please follow these simple rules:
- Make sure you use the latest Aspose.Metafiles before reporting the issue, see Aspose.Metafiles Blog to find out about latest version.
- Browse through this FAQ, the Support Forum and the Aspose.Metafiles Documentation before reporting the issue. Maybe your question was already answered.
- If it still does not help, attach the original document (before processed by Aspose.Metafiles) and a fragment of your code that causes the problem. If you need to attach multiple files, zip them.
- Report one issue per thread. If you have another issue, report it in a separate thread.
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| Yes, it is safe. Your attachments can be downloaded only by you and Aspose staff. |
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Licensing |
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| This is an evaluation message inserted automatically when using Aspose.Metafiles in evaluation mode (e.g. without a license). To remove the message, you need to buy a license and apply it programmatically before instantiating the Document object. You can also request a free 30-days temporary license to evaluate Aspose.Metafiles without the message. |
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- You can put your license file at any location and then create a stream that references the license file.
- You can pass the stream (containing the license file) into setLicense method. The License class will automatically find the license file through the stream.
[Java]
FileInputStream fstream=new FileInputStream("Aspose.Metafiles.lic");
License license=new License();
license.setLicense(fstream);
For more information about licensing see Aspose.Metafiles Documentation, Getting Started, Licensing section. |
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- Make sure your call to SetLicense gets executed. Step through in the debugger.
- Make sure your code does not catch and silence an exception thrown by Aspose.Metafiles licensing code. For example, Aspose.Metafiles will throw if it cannot find the license.
- Make sure the input documents do not already have the evaluation message. Aspose.Metafiles does not delete existing evaluation messages.
- Make sure setLicense is executed before you instantiate any Document object.
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