Good Afternoon,

I am evaluating both your PDF.KIT and Slides products. I have written a VB.Net Windows Service that watches a directory on the user's hard drive for a PDF file and then converts the file to a PowerPoint file. I have made the proper reference to both of your product dlls in my application.  During development and testing all went well. However when I installed the .NET project to a user machine using my msi, I received the following error in my event log while actually running my application on the user's machine: 

 System.IO.IOException: Wrong conversion! Please check the pdf.
   at x22bcffa34b42a390.x573da502a3364b6b.x5b81632e5b71b64c(Stream x23cda4cfdf81f2cf, String x682935b2be2ef7d8, String x319214f212f6cc99, Int32 x9542370f777d8414, Int32 x7ad47f71c8fff7a8, Int32 x1de68a531466236f, Int32& x39b5532b4ddc40a3)
   at Aspose.Pdf.Kit.PdfConverter.xb8c119fb5d79b3c7()
   at Aspose.Pdf.Kit.PdfConverter.HasNextImage()
   at CognosPPTServices.Service1.ProcessFile(Object source, FileSystemEventArgs e)

Since the application/Windows Service was running fine on the development machine, and this error is coming from your PDF.KIT.PDFConverter method, as a test I installed the pdf.kit evaluation version on that user machine. Once I did that, the error went away and the service ran successfully.  By referencing the dlls in my .net application, I wouldn't think that I would need to install your software on the user's workstation.  Could this have something to do with using the evaluation versions of your software instead of the purchased products?  If not, can you please tell me what you think the cause of this error is when it is not happening while running the .net created service on a development machine, but does run after the msi installer installs the service.

Thanks for your help!

 

 

Hi,

Thank you for considering Aspose.

This is a known issue. Aspose.Pdf.Kit needs some info from the registry so you have to run the installer. We are now working to avoid this limitation. I hope we can resolve this problem in 2 weeks.

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Tommy Wang
Lead Developer
Aspose Changsha Team
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Thank you!

Can you please let me know as soon as you have a fixed dll for this?  This is holding up a deadline for a government project.  I have a workaround by installing the evaluation version Aspose.pdf.kit on a testing workstation, but the application is scheduled to go live within the next week or so, so we need to purchase the software and get it into the user's hands as soon as we can. 

Thanks again for your support!

 

Hi,

We are working hard on this issue and I hope we can resolve this problem next week. We have encountered technical difficulty so I can't promise but we will try our best.

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Tommy Wang
Lead Developer
Aspose Changsha Team
About Us
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Thank you!  You guys are great!  I'm a consultant and have used several of your products in which the companies purchased.  Your customer service is excellent and any issues are promptly handled.  Again thank you for your expediate help!

Do you have an update on what the status of this issue is?  Do you still think you will have a resolution this week?

Hi,

We are still working hard on this issue now. I hope it can be available at early next week.

Regards.

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Georgie Yuan
Lead Developer
Aspose Changsha Team
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Hi,

Please download hotfix 2.6.1. Now your customers need not install Aspose.Pdf.Kit. But you should make sure the Aspose.Pdf.Kit.res file be in the same folder of Aspose.Pdf.Kit when deploying your application.

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Tommy Wang
Lead Developer
Aspose Changsha Team
About Us
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Hello and thank you for the update!

I'm not sure where exactly I need to put the Aspose.PDF.Kit\Resources folder in my application.  Are you saying that I should put this folder in the bin\release folder of my .net deployment app?  The pdf.kit.dll resides in the bin\release folder, since there is a reference to the dll in the app.  There is not an Aspose.pdf.kit folder in the deployment app of the windows project.

Please let me know and again thank you for the update!

 

 

 

Hi,

When you adding the reference, the Aspose.Pdf.Kit.dll will be copied to your bin\release folder. If you have not installed Aspose.Pdf.Kit with the msi, you need to copy the Aspose.Pdf.Kit.res to the bin\release (where the dll is in) by hand.

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Tommy Wang
Lead Developer
Aspose Changsha Team
About Us
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Okay. I did that and now during runtime, I am getting the following error:

 

 {"Times-Roman is not found as an embedded resource."}
   at Aspose.Pdf.Kit.PdfFileEditor.SplitToPages(String inputFile)
   at CognosPPTServices.Service1.ProcessFile(Object source, FileSystemEventArgs e)
   at System.IO.FileSystemEventHandler.Invoke(Object sender, FileSystemEventArgs e)
   at System.IO.FileSystemWatcher.OnCreated(FileSystemEventArgs e)
   at System.IO.FileSystemWatcher.NotifyFileSystemEventArgs(Int32 action, String name)
   at System.IO.FileSystemWatcher.CompletionStatusChanged(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* overlappedPointer)
   at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)

I guess I should also say that I did use the msi installer to install the new downloaded pdf.kit.dll.  I uninstalled and re-installed my program and recieved this error during runtime.  I then uninstalled the program, copied the resources directory into the bin folder as your last message indicated and I'm still receiving this error at runtime.

Hi,

This has been identified as a bug in SplitToPages function and has been logged as PDFKITNET-3788. However other functions don't have this issue and can be deployed without any problem.

Thanks.

Hi,

This problem is caused by a mistake in the hotfix. We have updated the msi file. Please re-download it and try again. Sorry for the inconvenience.

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Tommy Wang
Lead Developer
Aspose Changsha Team
About Us
Contact Us

Hi Tommy,

This did the trick!  Thank you for the fix and the quick response.  You guys are awsome!